At Bigen Africa we think smarter about infrastructure development and service delivery to communities. Core to this demand is proper and disciplined revenue management, because, especially in local governments, sustainable success depends on funding and a credible income stream.
The ability of municipalities to maximise revenue and develop infrastructure is affected by:
Bigen Africa integrates the entire value chain in an infrastructure development and maintenance process through in-house capabilities and strategic partnerships – from revenue management and financing through to infrastructure development and asset management.
We are committed to add value to any assignment or project that we are involved in. We also assist with on-the-job training and capacity building in order to create a sustainable revenue management function.
Our approach is based on working as a team with municipal staff, with mutual goals. Our signature service centers on the following principles:
Bigen Africa believes that debt collection on its own does not provide a long-term and sustainable solution. We follow a holistic approach that focuses on all elements that can influence revenue management in the local government environment. Our revenue management value chain addresses several functions and processes that have a direct impact on revenue management as well as on training and capacity building:
Municipalities are legally mandated and morally bound to manage and enhance revenue to ensure their financial and economic stability. Generally, this results from:
Numerous revenue management assessments of municipalities by our revenue management team have found that many municipalities regard their revenue management as adequate, but that efforts to improve the situation are often isolated and sporadic.
To address this, a holistic approach to revenue management must be adopted. Our revenue-enhancement value chain sets out a sequential flow of key elements and interdependencies to assist municipalities to effectively manage revenue.
Bigen Africa assists municipalities to develop and action procedures and processes that create a mutually beneficial
payment culture which improves the regular payment of municipal accounts and includes, amongst others, the following:
This unique, comprehensive and advanced revenue management system has been developed specifically for municipalities in South Africa. The processes include:
The system utilises imaging and workflow software with electronic documentation storage and immediate retrieval capabilities. The system also provides full “dashboard” control with snapshot information and a full range of management information reports.
Tel: +27 (0) 12 842 8700
Fax: +27 (0) 12 843 9000
Allan Cormack Street, Innovation Hub, Pretoria
PO Box 29, Innovation Hub, 0087, South Africa
Tel: +27 (0) 12 842 8762
Cell: +27 (0) 82 569 2624
Tel: +27 (0) 12 843 9029
Cell: +27 (0) 082 732 0100